TheClubhouse Privacy Policy

We at TheClubhouse Casino are committed to protecting your personal data and respecting your privacy whenever you visit, register or play on our platform. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you use TheClubhouse Casino, including through the theclubhouse app, our mobile website and desktop platform. By creating an account or using our services, you agree to the practices described in this policy.

Who We Are

TheClubhouse Casino is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, licence number 0000002. Certain Paysafe transactions are processed on our behalf by Tronabriz Limited. We are the data controller responsible for the personal information you provide to us.

Information We Collect

When you register, deposit, withdraw or contact our support team, we collect several categories of personal data necessary to provide our services and to comply with our legal and regulatory obligations.

• We collect identity information such as your full name, date of birth, nationality and residential address to verify that you are 18 or the applicable legal age in your jurisdiction.
• We collect contact details including your email address and phone number to communicate with you about your account, promotions and important account notices.
• We collect financial information such as payment method details, transaction history and deposit or withdrawal amounts, including data related to Visa, Mastercard, Neteller, Skrill, ecoPayz, MuchBetter and cryptocurrency transactions processed through CoinsPaid.
• We gather technical data such as your IP address, device type, browser information and login timestamps whenever you access the clubhouse casino login page or the theclubhouse app.
• We track your gaming activity, including wagers placed, games played and bonus usage, to manage your account responsibly and calculate loyalty points and cashback.
• We may collect identity verification documents, including proof of address and government-issued identification, particularly for players depositing in BTC, who must complete verification before play.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating TheClubhouse Casino and ensuring compliance with our licence conditions.

• We use your data to create and manage your account, process deposits and withdrawals, and verify your identity in accordance with anti-money laundering requirements.
• We use your contact details to send account-related communications, including updates about our welcome bonus, Clubhouse Points loyalty tiers and weekly promotions such as our Monday cashback or Sunday free spins.
• We analyse gaming activity to detect fraud, prevent duplicate accounts, and enforce our rule that only one account is permitted per person, household, IP address and device.
• We use your information to respond to support requests submitted via email or our Help Centre, and to assign a personal account manager where applicable.
• We may use aggregated, non-identifiable data to improve the clubhouse casino app, our website performance and overall player experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on TheClubhouse Casino to remember your preferences, keep you logged in securely, and analyse how you interact with our site, including through the clubhouse casino login app. Cookies also help us tailor promotional content and measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including automatic login or personalised bonus offers.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors, including Tronabriz Limited and our cryptocurrency partner CoinsPaid, to process deposits and withdrawals securely.
• We share information with regulatory authorities, including the Tobique Gaming Commission, where required by law or our licence conditions.
• We may disclose information to EGIS, our alternative dispute resolution provider, if a dispute regarding your account is escalated to disputes@egis-adr.com.
• We share limited data with game providers such as NetEnt, Pragmatic Play, Ezugi and Playtech solely to facilitate gameplay and ensure fair outcomes.
• We may disclose information where required to prevent fraud, enforce our terms, or comply with a legal obligation.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our systems use encryption for sensitive information such as payment details, and we restrict access to personal data to authorised personnel only. While we work hard to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential when accessing the clubhouse casino login page.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory requirements, resolve disputes and enforce our agreements. Financial records are typically retained for the period required under applicable anti-money laundering regulations. If you close your account, we may still retain certain data as required by our licence obligations or for legitimate business purposes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honouring these where applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to certain processing activities, including direct marketing communications.
• You can contact us at help@TheClubhouse Casino.com to exercise any of these rights.

International Data Transfers

As we serve players across multiple regions, including Australia, Canada, Estonia, Finland and other markets, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any international transfer of your personal data is conducted with appropriate safeguards in place, consistent with our obligations as an operator licensed by the Tobique Gaming Commission.

Account Access and the TheClubhouse App

Whether you access TheClubhouse Casino through your desktop browser, the theclubhouse casino app download, or the mobile-optimised website, your login credentials and account data are protected using the same security standards described above. If you experience issues such as the clubhouse casino not working or difficulties with the clubhouse casino login australia, we recommend contacting our support team so we can investigate while safeguarding your account information throughout the process.

Restricted Jurisdictions

Real-money play through TheClubhouse Casino is not available to residents of certain countries, including the United Kingdom, the United States, Russia, and several others listed in our Terms and Conditions. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and limit the processing of your data to compliance-related purposes only.

Children's Privacy

Our services are strictly intended for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that data and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of TheClubhouse Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, please contact us at help@TheClubhouse Casino.com. If you have an unresolved dispute regarding your account or data handling, you may escalate the matter through our alternative dispute resolution provider, EGIS, at disputes@egis-adr.com.