TheClubhouse Terms of Service

Welcome to The Clubhouse Casino. These Terms and Conditions govern your use of our website, our games and every service we provide through TheClubhouse Casino.com. By creating an account or placing a single wager, you confirm that you have read, understood and agreed to be bound by these terms in full. If you do not agree with any part of this document, we ask that you do not use our services.

Who We Are

Our services are owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. Certain Paysafe transactions on our site are processed by Tronabriz Limited on our behalf. At TheClubhouse, we hold a licence issued by the Tobique Gaming Commission under licence number 0000002, and we operate in accordance with the standards this licence requires.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register and play with us. We permit only one account per person, per household, per IP address and per device — duplicate accounts will be closed and any associated balances forfeited. When you complete The Clubhouse Casino login for the first time, we may request identity documents to verify your age and identity before you can withdraw funds. Players depositing in Bitcoin must complete identity verification before real-money play begins.

We reserve the right to suspend, limit or close any account where we suspect fraud, collusion, bonus abuse or a breach of these terms. You are responsible for keeping your login credentials confidential, and you accept full responsibility for all activity that takes place under your account, whether through The Clubhouse Casino login app or our desktop site.

Restricted Territories

Real-money play through The Clubhouse is not available to residents of Afghanistan, Belarus, Canada (New Brunswick and Ontario), the Central African Republic, China, Cuba, Cyprus, the Democratic Republic of the Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, the Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, the United Kingdom, the United States of America, Venezuela and Yemen. We rely on the accuracy of the information you provide, and we may use technical and verification measures to confirm your location. The use of a VPN or any other tool to disguise your true location or circumvent these restrictions is strictly prohibited.

We welcome players from many international markets, including The Clubhouse Casino Australia, where regional variants of our English site are available. However, players in Sweden do not qualify for any bonus offers, and players in Finland are excluded from our welcome package and from any no-deposit free spins we may run.

Deposits, Withdrawals and Limits

Our internal operating currency is EUR, and we do not offer fiat-to-crypto conversion. We accept a wide range of fiat currencies including EUR, USD, CAD, AUD, INR, NOK, RUB, PLN, NZD, JPY, KZT and ZAR, along with cryptocurrencies such as BTC, BCH, ETH, LTC, DOGE, USDT, XRP, BNB, ADA and TRX. The minimum deposit and minimum withdrawal are both 20 EUR or the currency equivalent, and all transactions we process are free of charge on our end, though intermediary bank fees on transfers can reach up to 16 EUR.

We support deposits and withdrawals via Visa, Mastercard, Maestro, Google Pay, Neteller, Skrill, Paysafecard, Flexepin, ecoPayz, MuchBetter, NeoSurf, MiFinity, SticPay, Astropay, CashtoCode, NET Banking, Interac, bank transfer and CoinsPaid for cryptocurrency. Card payouts typically take 3–5 business days, bank transfers around 3 business days, and most e-wallet and crypto withdrawals process close to instantly, with processing on our side aimed at within 72 hours of approval. We only permit withdrawals to personal cards and accounts registered in your own name.

Withdrawal limits apply across all methods: 7,500 EUR or USD per rolling 7-day week and 15,000 EUR or USD per calendar month. Maximum daily profit is capped at 100,000 USD for VIP players and 50,000 USD for non-VIP players. Winnings generated from a no-deposit bonus are capped at 100 EUR or USD. Progressive jackpots are always paid in full and are excluded from all of these limits.

Bonuses and Promotions

Our Welcome Package offers up to 5,000 EUR plus 200 free spins across three deposit stages, subject to a 40x wagering requirement and a minimum qualifying deposit of 20 EUR. Bonuses must be wagered within 7 days. Free spins are credited on Elvis Frog Trueways, with maximum winnings from free spins capped at 200 EUR and maximum winnings from bonus funds capped at 1,000 EUR. We are unable to offer any The Clubhouse Casino no deposit bonus, welcome package or free spins to players registered in Finland, and Swedish players do not receive bonus offers of any kind.

From time to time, we may publish The Clubhouse Casino bonus codes for daily promotions such as our Tuesday reload, Wednesday free spins, Friday refill and weekend spin offers, as well as our Drops & Wins pool and social media giveaways. Any The Clubhouse Casino bonus, bonus code or promotional offer we publish is governed by its own specific terms, which take precedence over general promotional descriptions found elsewhere. We calculate wagering contributions as follows: slots at 100% (subject to exclusions), table games, roulette and video poker at 25%, and live dealer games at 0%.

Our Clubhouse Points loyalty programme spans 15 tiers, from Member through to Platinum+, plus an invite-only VIP tier offering 8% weekly cashback wagered at 5x and capped at 5,000 EUR per week. We reserve the right to amend, suspend or withdraw any bonus, loyalty benefit or VIP privilege where we detect abuse of our promotional terms.

Games and Fair Play

We host more than 4,500 slots and thousands of additional titles from providers including NetEnt, Pragmatic Play, Play'n GO, Red Tiger, Ezugi, Playtech, Yggdrasil, Games Global and many others, alongside a live casino section powered by Ezugi and Playtech. All games available through TheClubhouse Casino app and our web platform use independently tested random number generation, and we do not manipulate outcomes in any way. If you encounter a technical fault or find that The Clubhouse Casino is not working correctly, we ask that you contact our support team immediately so we can investigate.

Responsible Gambling

We are committed to promoting safer play. Our tools include deposit limits, session reminders, self-exclusion and temporary account closure. If you feel your gambling is becoming a concern, we encourage you to reach out to our support team or an independent support organisation for assistance.

Customer Support and Dispute Resolution

Our support team is available 24/7 through live chat and our Help Centre, with a personal account manager available to eligible players. You can also reach us by email at help@TheClubhouse Casino.com. If we are unable to resolve a complaint directly, either party may escalate the matter to EGIS, our independent alternative dispute resolution provider, at disputes@egis-adr.com or via egis.io.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory, operational or commercial changes. The current version, v1.0, took effect on 12 June 2025, and any amendments will be published on this page. Your continued use of our services after an update constitutes acceptance of the revised terms. We encourage you to review this page regularly, whether through our desktop site or the TheClubhouse app on your mobile device.

Governing Law

These terms are governed by the laws applicable to our licence issued by the Tobique Gaming Commission. Nothing in these terms limits your right to raise a complaint through EGIS as described above. By continuing to use our platform, including any The Clubhouse Casino login, you accept these conditions in full.