TheClubhouse Casino Responsible Gaming

Our Approach to Safer Play

Here at The Clubhouse Casino, we provide a full suite of tools designed to help you stay in control of your time and spending. We understand that gambling should remain a leisure activity, and we've built our systems so that you can enjoy our games at a pace that suits your lifestyle and your budget, never the other way around.

Our TheClubhouse Casino platform includes several core features that let you manage your play:

• Deposit limits - daily, weekly or monthly caps on how much you can add to your account
• Loss limits - a ceiling on how much you're willing to lose within a set period
• Session time reminders - alerts that let you know how long you've been playing
• Reality checks - periodic pop-ups summarising your activity so you always stay informed
• Self-exclusion options - temporary or permanent breaks from your account
• Cooling-off periods - short pauses if you simply need a breather

When you play at The Clubhouse Casino, you can set any of these limits directly from your account settings, and our team is always available if you'd prefer to arrange them through our Help Centre instead. We never make this process complicated, because we want these safeguards to actually get used.

Self-Exclusion and Taking a Break

We at TheClubhouse Casino also offer a straightforward self-exclusion process for players who feel they need to step away from gaming for a longer period. Once a self-exclusion request is submitted, we act on it promptly and will not send you marketing communications or allow you to reopen your account during the agreed period.

1. Contact our support team via live chat or email to request a self-exclusion
2. Choose your preferred duration, from a short break to a permanent exclusion
3. Receive confirmation once your account has been restricted
4. Reach out to our team if you need guidance on reactivating an account after a temporary exclusion period ends

The Clubhouse Casino works closely with our compliance team to make sure self-exclusion requests are processed without delay. We do not offer incentives, bonuses or promotional contact to any player who has chosen to self-exclude, and we honour every request without exception.

Recognising the Signs of Problem Gambling

We encourage every member to check in with themselves regularly. Gambling should always feel like entertainment, not an obligation or a source of stress. Some signs that play may be becoming a problem include:

• Spending more money or time than originally planned
• Chasing losses by depositing again to "win it back"
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or guilty about your gambling habits
• Borrowing money or using funds meant for essentials to keep playing
• Hiding gambling activity from friends or family

Our TheClubhouse Casino support team is trained to recognise these patterns too, and we're always ready to have an honest, judgement-free conversation if you or someone close to you shows these signs.

Age Verification and Account Protection

Choose The Clubhouse Casino knowing that we take age verification seriously. Real-money play is restricted to players who are 18 years old or the legal gambling age in their jurisdiction, whichever is higher. We verify identity documents before processing withdrawals, and we allow only one account per person, household, IP address and device to prevent misuse of bonuses and to support fair, transparent play across our community.

We at TheClubhouse Casino also monitor account activity for unusual patterns that might suggest a shared account, underage access, or signs of distress. If anything looks irregular, our team will reach out directly rather than ignore a potential issue.

Support Organisations We Recommend

Welcome to The Clubhouse Casino, where we believe that external support networks are just as important as our internal tools. If you or someone you know needs professional guidance, we recommend reaching out to independent organisations that specialise in gambling support:

Our TheClubhouse Casino account managers can point you toward the most relevant regional resource for your location, since support services and helplines vary from country to country.

Our Responsible Marketing Standards

We hold ourselves to strict marketing standards across every region we serve. Certain markets receive no bonus offers at all under our policies - for instance, Sweden does not receive promotional bonuses, and Finland is excluded from our welcome package and no-deposit free spins. We apply these restrictions to comply with local regulations and to protect players in markets where bonus-driven play carries additional risk.

We never target self-excluded players with promotions, and we avoid aggressive marketing tactics that might pressure someone into depositing beyond their means. Every TheClubhouse bonus we offer, including our Welcome Package and ongoing promotions, includes clear wagering requirements and terms so you always know exactly what you're agreeing to before you opt in.